Refund policy

Return & Refund Policy

Last Updated: July 18, 2026

At Italian Light Zone, we are committed to providing premium lighting products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We offer a 14-day return policy from the date your order is delivered.

All return requests must be approved by Italian Light Zone before any item is returned. Returns sent without prior authorization will not be accepted.

To request a return, please email:

Email: italianlightzone@gmail.com

Please include:

Your order number
Your full name
The reason for the return
Clear photos of the product (if damaged or defective)

If your return is approved, we will provide return instructions and the appropriate return address.

Return Eligibility

To qualify for a return, the item must:

Be unused and uninstalled.
Be in its original condition.
Be returned in its original packaging with all accessories and components.
Include proof of purchase.

Returns that do not meet these conditions may be refused.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery by emailing italianlightzone@gmail.com.

Your email should include:

Order number
Photos of the product
Photos of the shipping box and packaging
Photos of the shipping label

After review, we will provide a replacement, repair, or refund where appropriate.

Change of Mind Returns

If you wish to return an item because you changed your mind:

The return request must be made within 30 days of delivery.
The item must be unused, uninstalled, and in its original packaging.
The customer is responsible for all return shipping costs.
Original shipping charges (if any) are non-refundable.
Any customs duties, import taxes, or brokerage fees are non-refundable.

Non-Returnable Items

The following items cannot be returned:

Customized or personalized products.
Made-to-order products.
Clearance or final sale items.
Gift cards.
Products that have been installed, used, modified, or damaged after delivery.

Return Shipping

Customers are responsible for securely packaging returned items.

Italian Light Zone is not responsible for items lost or damaged during return shipping. We recommend using a tracked and insured shipping service.

Refunds

After receiving and inspecting the returned product, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 10 business days.

Refunds may be reduced if the returned item is missing parts, accessories, or original packaging, or if it is not returned in its original condition.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process described above.

European Union Customers

For orders delivered to the European Union, customers have statutory cancellation rights under applicable EU consumer protection laws. These rights apply in addition to this policy where required by law.